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Privacy policy

This privacy policy is intended to inform the users of this website about the nature, scope and purpose of the collection and use of personal data by the website operator, MVZ Psychotherapie am Zoo GmbH. We take your privacy very seriously and treat your personal data confidentially and in accordance with the statutory provisions. We have taken technical and organizational measures to ensure that the regulations on data protection are observed both by us and by external service providers. 

Data processing when visiting the website

The website operator or page provider collects data about accesses to the page and stores them as "server log files". The following data is logged in this way:

  • Visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you came to the page
  • Browser used
  • Operating system used
  • IP address used
  • Name of your access provider

The data collected is used to ensure and improve a smooth connection and comfortable use of the website, to evaluate system security and stability and for other administrative purposes. Our legitimate interest in collecting data follows from these purposes. The website operator reserves the right to check the server log files retrospectively if there are concrete indications of illegal use.

Information on data processing via online survey

In connection with the implementation of psychotherapeutic consultations, selected patients* receive a questionnaire for the study:

"New admission of patients* to psychotherapeutic practice - ways out of arbitrariness: diagnostic development for classification of urgency and systematization of treatment requests".

This survey, conducted as part of a psychology master's thesis and commissioned by the MVZ, aims to improve the situation of people waiting for a psychotherapy place. With our research, we want to try to get to know patients better before they start therapy, in order to develop a diagnostic procedure to classify the urgency and systematization of treatment requests. The aim is to identify needs more precisely in order to respond more effectively, so that waiting times can be optimally shortened.

As part of our study, we ask you to complete diagnostic questionnaires that capture the following:  

Your symptoms           
Your ability to cope with daily life  
Your reasons for starting psychotherapy
Your characteristics
In the following, we inform you about the handling of your personal data in accordance with data protection law and ask for your consent to participate in our study and to use your data for the stated purposes.

Please read the following explanations carefully. If you have any questions or difficulties in understanding, please feel free to contact us at

Your rights: Participation in the study is voluntary and is intended for persons 18 years of age or older. You can cancel the survey or revoke your consent at any time without giving reasons and without incurring any disadvantages. In the event of revocation, your personal data will be deleted.

Declaration of consent: By completing the survey, you confirm that you have read and understood all the information below on research objectives, data use and data protection. You consent to participate in this study and to the analysis of the data.

Thank you for your participation and trust in our work. Yours sincerely,

Isabell Classen
MVZ Psychotherapy at the Zoo, Düsseldorf & Döpfer University of Applied Sciences, Cologne

What happens with your data? - Notes on data protection

We work in accordance with the provisions of the General Data Protection Regulation, the Federal Data Protection Act and all other data protection regulations.

The following data will be collected as part of this study: Questionnaire data on disorder type, symptom burden, general level of functioning, motivation for therapy, and previous experience with psychotherapy.

Personal data will be stored in a protected manner and only authorized researchers will have access to them. Staff members who have access to these data are required in writing to comply with data protection regulations.

The publication of research results in publications or at conferences takes place exclusively in anonymous form and at no time allows conclusions to be drawn about you as a person. No personal data will be published.

You have the possibility to obtain information about the personal data stored by us at any time. You can request a correction of this data as well as its deletion at any time. You have the right at any time to request a restriction of the processing of your data or to object to its further processing. If you refuse to participate or revoke or restrict your consent, this will not result in any disadvantages for you. In any case, your participation in our study is voluntary. You will not suffer any disadvantages if you do not participate.

If you are of the opinion that we have not complied with data protection regulations when processing your data, you can lodge a complaint with the responsible supervisory authority, which will examine your complaint.

Your declarations regarding the assertion of your rights must always be addressed in writing to the controller.

The person responsible for compliance with data protection regulations is: Isabell Classen, MVZ Psychotherapie am Zoo, Düsseldorf.

Ms. Classen is also your contact person for questions relating to data protection law as well as for queries and can be reached at:

Translated with (free version)


Our online offer may contain links to websites of other providers. We have no influence on whether these providers comply with data protection regulations.


This website uses cookies. These are small text files that are stored on your terminal device. Your browser accesses this data. A cookie contains a characteristic string of characters that allows the browser to be uniquely identified when the website is called up again. The use of cookies increases the user-friendliness and security of this website. Cookies are stored on the user's computer and transmitted from it to our site. Therefore, you as a user also have full control over the use of cookies. Common browsers offer the setting option of not allowing or restricting cookies. Cookies that have already been stored can be deleted at any time. It is not guaranteed that you will be able to access all functions of this website without restrictions if you make the appropriate settings. 

Contact form, e-mail contact and waiting list

On our website, it is possible to contact us via the e-mail address provided and via our waiting list. If a user takes advantage of this option, all personal data of the user transmitted with the e-mail will be transmitted to us and stored. These data are your provided name, your e-mail address and the data provided by you in the message. If you contact us via the waiting list, your age, your telephone number, your time availability, the type of therapy requested and the name of the patient are also required from you. All other information is optional. The following data is also stored at the time the message is sent: 

  • IP address of the user
  • Date and time of the message

In this context, the data will not be passed on to third parties. The data is used exclusively for the processing of the conversation and the allocation of appointments.

The legal basis for the processing of data transmitted in the course of sending an e-mail is our legitimate interest in processing your request. Another legal basis may be the processing for the purpose of concluding a contract. 

The processing of personal data from the e-mail serves us solely to process the contact. This also constitutes the necessary legitimate interest in processing the data.

The other personal data processed during the sending process serve to prevent misuse in e-mail traffic and to ensure the security of our information technology systems.

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For personal data sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is terminated when it can be inferred from the circumstances that the matter in question has been conclusively clarified. 

If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued. Please send an objection to

Google Maps

This website uses Google Maps to display interactive maps and to create directions. Google Maps is a map service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. By using Google Maps, information about the use of this website, including your IP address and the (start) address entered as part of the route planner function, may be transmitted to Google in the USA. When you call up a web page on our website that contains Google Maps, your browser establishes a direct connection with Google's servers. The map content is transmitted by Google directly to your browser, which then integrates it into the website. Therefore, we have no influence on the scope of the data collected by Google in this way. According to our knowledge, this is at least the following data:

  • Date and time of the visit to the website in question,
  • Internet address or URL of the website called up,
  • IP address, (start) address entered as part of route planning. 

We have no influence on the further processing and use of the data by Google and therefore cannot accept any responsibility for this. If you do not want Google to collect, process or use data about you via our website, you can disable JavaScript in your browser settings. In this case, however, you will not be able to use the map display. 

The purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this regard and setting options for protecting your privacy, can be found in Google's privacy policy (

By using our website, you consent to the processing of data about you by Google Maps Route Planner in the manner and for the purposes set out above. 

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:

More information on how Google Analytics handles user data can be found in Google's privacy policy:

Data disclosure

Data processing, in particular the disclosure of your personal data, will only take place if you consent to the data processing and disclosure, if the disclosure of the data is necessary to protect legitimate interests and there is no reason to assume that the user concerned has an overriding interest in not having the data disclosed, if there is a legal obligation to disclose the data, or if the data processing and disclosure is legally permissible and necessary for the processing of contractual relationships with the user concerned. Data will not be passed on for other non-commercial or commercial purposes.


We store your data on specially protected servers in Germany. Access to it is only possible for a few specially authorized persons who are involved in the technical, commercial or editorial support of the servers. 

We process and store personal data of affected users only for the period of time that is necessary to achieve the purpose of storage or insofar as this has been provided for by the European Directive and Regulation Maker or another legislator in laws or regulations to which we are subject. If the storage purpose ceases to apply or if a storage period prescribed by the European Directive and Regulation Maker or another competent legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

Data subject rights

You have the right at any time to 

  • Free information about the personal data we process and store, in particular about the purpose of processing, data category, recipient category, storage period, right to rectification and deletion, right to restriction of processing and right to object, data origin, right to lodge a complaint and the existence of automatic decision-making
  • Correction, updating and supplementation of your stored personal data.
  • To be forgotten (data erasure), unless processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims
  • Restriction of processing if the accuracy of the personal data is disputed by the data subject, if the processing is unlawful and you request restriction of use instead of erasure, if we no longer need the data for our processing purposes but for the assertion, exercise or defense of legal claims, and if the data subject has objected to the processing
  • Data portability in a structured, common and machine-readable format 
  • Revocation of your consent once given
  • Complaint to a supervisory authority; for this purpose, you can contact the supervisory authority of your usual place of residence or workplace
  • Objection: if we process personal data on the basis of legitimate interests, you have the right to object to the processing of your personal data if there are grounds for doing so that arise from your particular situation as a user or if the objection is directed against direct advertising. In the latter case, you as a user have a general right of objection, which is implemented by us without specifying a particular situation. It is sufficient to send an e-mail to

For more information regarding the treatment of personal data, please contact

Responsible person

Responsible is:

MVZ Psychotherapie am Zoo GmbH
represented by 
Dipl.-Psych. Stephan Paffrath &
Dipl.-Psych. Antonia Mogado Peinado

Grafenberger Allee 68
40237 Duesseldorf

Fon 0211 69990939

Data Protection Officer

Dr. Sarah Nemes
Lawyers Nickel & Dr. Nemes PartmbB
Herzogstr. 22-24
50667 Cologne